1. PURPOSE
This Trust & Safety Policy defines the standards, systems, and enforcement mechanisms AYIVOO uses to protect users, service providers, and platform integrity.
AYIVOO is committed to maintaining a safe, trustworthy, and reliable marketplace.
2. USER SAFETY STANDARDS
AYIVOO implements safety measures including:
- identity verification (where required),
- review and rating systems,
- reporting and flagging tools,
- monitoring of suspicious activity.
However, AYIVOO does not guarantee the physical safety of third-party services.
3. PROVIDER VERIFICATION (KYC/KYB)
Service providers may be required to complete verification including:
- government-issued ID,
- business registration documents,
- proof of address,
- tax identification,
- insurance documentation (where applicable).
AYIVOO may approve, reject, or suspend providers at its sole discretion.
4. FRAUD PREVENTION SYSTEM
AYIVOO actively monitors for:
- fake accounts,
- fraudulent bookings,
- payment abuse,
- chargeback manipulation,
- fake reviews,
- identity misrepresentation.
AYIVOO may:
- suspend accounts immediately,
- freeze funds,
- cancel transactions,
- restrict access permanently.
5. CONTENT SAFETY POLICY
The following content is strictly prohibited:
- illegal services or activities,
- misleading or deceptive listings,
- hate speech or discriminatory content,
- sexual exploitation content,
- violent or harmful services,
- counterfeit or unauthorized services,
- spam or manipulated content.
AYIVOO reserves the right to remove any content without notice.
6. USER REPORTING SYSTEM
Users can report:
- unsafe behavior,
- fraudulent providers,
- inaccurate listings,
- abusive conduct.
Reports may trigger investigation and enforcement action.
7. ENFORCEMENT ACTIONS
AYIVOO may apply:
- warnings,
- temporary suspension,
- permanent ban,
- financial withholding,
- legal escalation.
8. ZERO-TOLERANCE POLICY
AYIVOO enforces zero tolerance for:
- fraud,
- identity theft,
- exploitation,
- payment abuse.
9. PLATFORM DISCRETION
All safety decisions are made at AYIVOO’s sole discretion to protect users and platform integrity.